Dive carried out insurance sector survey in June 2012 in Lithuania by conducting 70 visits to different non life insurance companies.
The aim of the research is to measure customer service quality of insurance companies, benchmark results and find out three best non life insurance companies.
Customer servise quality is 88.5% in insurance sector in Lithuania. This result fulfil the average score of result and comparing with 2011 it increased 2.2%.
TOP3 companies who are servicing clients the best in Lithuania:
• If P&C Insurance – 93,9%
• PZU Lietuva – 92,2%
• SEESAM Lietuva – 90,7%
DiveTop3 is an ongoing customer service quality benchmarking tool for various sectors (e.g. banking, automotive, telecom etc.) across Baltic countries and Poland, conducted by Dive, using Mystery Shopping method.
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