Consulting or designing and conducting the project, we adhere to the following guidelines:

• • personality– our measurement or improvement project must be relevant to your organization – outcomes must be beneficial to you to the maximum degree possible

• • objectivity – just like journalists, we clearly separate recorded facts from their interpretation

• • reliability and high quality– high ethics, honesty and punctuality through the project

• • we always ensure confidentiality

• • our priority is to adapt all our services to the needs of our clients (e.g. all reports we provide are adapted to your needs)

• • innovation – we bring over new directions and our online system administrators are always one step ahead of your needs

• • we aim at building lasting relations with our Clients by constant support of the process of service excellence development via all team members

• • partnership – helps us to provide you a complete service for your customer service improvement system

• • our goal is the success of your business venture! – our actions are aimed at improving quality of your business activities: i.e. boosting your financial as well as non-financial results!