Dive group newsletter
As the year is in full swing we wanted to share with you some latest news in customer service and ...
Service Check merged with Dive Eesti
Companies Dive Eesti and Service Check agreed to merge and since May they continue as Dive Eesti. Siim Padar and ...
Banks sector survey 2016
The highest score of customer service quality was determined at banking sector in Lithuania (89.5%). Banks in Latvia scored 9 ...
Customer Service Representatives Are Human Too
The role and understanding of customer service has changed a lot in the recent years. We talk a lot about ...
How to give effective feedback to your customer service team/employees?
While praise is easy to give, it is far more challenging to criticise your employees but it’s crucial to occasionally ...
Stop Feeding the Marketing Monster – Customer Service is Your Best Marketing Strategy
We are all very well aware of the power of great marketing. In fact that’s where most companies allocate the ...