We monitor your activities
The first stage of effective management process is collecting raw data i.e. information which will make it possible to create the description of the current company situation and follow trends in timeline. It will also help to plan service management and improvement process. We will be glad to design the research so as to get the information which is significant from your company’s point of view.
Mystery shopping research is the most basic and in the same time a completely objective tool for measuring the quality of customer service.
Customers’ satisfaction research
Customers’ satisfaction research constitutes an important complement to mystery shopping research – it makes it possible to determine the subjective assessment of customer service (as well as other aspects of a company activity).
Employees’ satisfaction research
What is of fundamental significance for all the activities connected with management is communication within a company.
Feedback collection & management
A popular adage says that one dissatisfied customer will tell about his/her experience ten other customers.